For questions about an existing purchase, please include your order number and the email address used at checkout when contacting us. These details help our customer support team locate your order and review your request more efficiently.

If you have a question about shipping or tracking, please include any relevant order or tracking information available to you.

If your item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us promptly so we can review the issue.

To help us understand what happened, please include:

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos, where appropriate.
• Photos of the shipping label and exterior packaging, if the issue involves shipping damage.

After reviewing the information, our team will explain the applicable next steps. Depending on the circumstances and our policies, a resolution may include a replacement, reshipment, refund, or return.

Please contact our customer support team before shipping any merchandise back to us. We will review your request and provide the appropriate return instructions.

Do not automatically send returns to our registered business address. This address is not necessarily our return processing location. Once your return request has been reviewed and approved, our team will provide the applicable return destination and instructions.

We aim to respond to customer inquiries within 1–2 business days. Requests that require additional investigation involving shipping carriers, payment providers, fulfillment partners, or other relevant service providers may require additional review time.

For the most efficient assistance, please contact us by email at service@selevoria.com and provide the relevant details of your inquiry.