Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to the conditions described in this policy and applicable consumer-protection law.

To remain within the return period, contact us before the 30-day period expires. Return eligibility remains subject to review of the request and the condition of the product.

This voluntary return period does not limit any mandatory rights you may have under applicable law.

Before sending an item back, email service@selevoria.com with your order details.

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos, where appropriate.
• Photographs of the exterior packaging and shipping label if the order arrived damaged, incomplete, or incorrect.

Customer support will review your request and provide the appropriate instructions if the return is approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with all original parts, accessories, inserts, and included materials.
• Returned in its original protective packaging where reasonably possible.
• In a condition that permits reasonable inspection.
• Accompanied by proof of purchase or the applicable order number.

Opening an outer shipping carton does not automatically make a product ineligible for return. However, products intended for food contact or fermentation should not be used or contaminated if being returned as an unused, preference-based return.

Please handle vacuum-sealer components, storage containers, sealing accessories, and fermentation equipment carefully during inspection.

selevoria™ offers vacuum-sealing systems and accessories, airtight pantry and refrigerator storage products, and home fermentation and pickling essentials. Depending on the product, minor differences in finish, color tone, dimensions, material texture, or packaging may occur.

If you decide that a product does not meet your preferences for appearance, size, material, or overall suitability, you may request a return within the applicable return period. Unless the issue is attributable to us or otherwise protected by law, the request will be treated as a preference-based return.

Do not continue using an item if it appears damaged or may be unsafe for its intended food-storage or fermentation use. Contact customer support for assistance.

After your request has been reviewed and approved, customer support will provide the appropriate return destination and return instructions.

Unauthorized returns or parcels sent to an incorrect location may be delayed, rejected, lost, or ineligible for standard processing.

Please wait for instructions before shipping a return and retain the tracking information for your parcel.

Certain items may not qualify for preference-based returns because of personalization, product condition, hygiene, food-contact safety, or other legitimate considerations, subject to applicable law.

• Customized or personalized products.
• Gift cards, where applicable.
• Products clearly identified as final sale or non-returnable before purchase, where permitted.
• Used, contaminated, or damaged food-contact items that cannot reasonably be restored for resale for reasons unrelated to an original product problem.
• Products returned with missing parts or in a condition that prevents reasonable inspection, where the issue was not present on arrival.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as final sale or non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit us to exclude. They also do not prevent you from reporting a defective, damaged, incorrect, or unsafe product.

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery where possible.

Include your order number, a description of the issue, and clear photographs or videos showing the product, packaging, and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution without requiring you to bear additional costs caused by an error attributable to us.

Preference-based returns: If a return results from a change of mind, personal preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs, subject to applicable law and any offer made at checkout.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide an appropriate resolution without requiring you to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns, except where required by law or stated otherwise in the approved resolution.

No restocking fee is charged for an approved return under this policy.

For preference-based returns, use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

Please follow the approved return instructions and use the return destination provided by customer support. We cannot guarantee receipt of a return package sent without tracking or to an address that we have not authorized.

Customers are generally responsible for a preference-based return package until it is received at the approved return destination, subject to applicable law.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs, and nature of the issue, a refund or replacement may be provided without requiring the item to be returned where permitted. Customer support will communicate the applicable resolution after reviewing the request.

We do not request your full payment-card number, security code, or online banking password by email to process a refund.

Exchanges depend on current inventory and product availability. Please contact customer support with your order number and the item you would like to exchange.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Any price difference, shipping charge, or other applicable amount will be communicated before the exchange or replacement order is finalized.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

If the order has already shipped, please contact customer support for guidance on the applicable return process.

This policy is intended to explain our standard return and refund procedures. It does not limit rights, remedies, warranties, or protections that cannot lawfully be excluded under applicable consumer-protection law.

Where mandatory law provides a different return period, remedy, refund deadline, or allocation of shipping costs, the applicable legal requirements will govern.

If you have questions about how this policy applies to your order, please contact our customer-support team before sending an item back.